This Refund Policy explains how cancellations and refunds work for purchases from April Kensington LLC ("April Kensington," "Kensington House," "we," "us" or "our"), including Kensington House Publishing.
1. Who processes your payment
Our digital products and AI tool subscriptions are sold through Lemon Squeezy, which acts as the merchant of record for these orders. Lemon Squeezy handles payment, sales tax, receipts and refunds on our behalf. Your purchase is also subject to the Lemon Squeezy Buyer Terms.
2. AI tool subscriptions
"AI Tools" means any subscription software we offer that uses artificial intelligence, such as our AI brand-building tools.
2.1 Free trial
Where a free trial is offered, it lasts 24 hours from the time you complete checkout. You get full access during the trial so you can decide whether the AI Tool is right for you. Unless you cancel before the trial ends, your subscription starts automatically and your payment method is charged the subscription price shown at checkout. It then renews every billing period (for example, monthly) until you cancel.
2.2 How to cancel
You can cancel at any time through Lemon Squeezy:
- Go to app.lemonsqueezy.com/my-orders.
- Sign in with the email address you used at checkout.
- Open your subscription and choose Cancel subscription.
Where an AI Tool has a "Manage my membership" link, you can also cancel from there.
Cancelling stops future charges. Unless you receive a refund, you keep access until the end of the billing period you have already paid for. Deleting the app, losing your access key, or not using the AI Tool does not cancel your subscription.
2.3 Refund window: 48 hours from purchase
If your trial has ended and you were charged, you may request a refund if your request reaches us within 48 hours of your original purchase (the time you completed checkout). To request a refund:
- Cancel your subscription through Lemon Squeezy (see 2.2).
- Email hello@aprilkensington.com within 48 hours of purchase with: - the subject line "Refund Request," - the email address used at checkout, - your Lemon Squeezy order number, and - the reason for your cancellation.
We review every request and reply within 3 business days. Approved refunds go back to your original payment method through Lemon Squeezy. Most banks show the refund within 5 to 10 business days. Your access to the AI Tool ends when a refund is issued.
2.4 Why we don't refund after the 48-hour window
The free trial and the 48-hour window are there so you can try the AI Tool fully before you commit. After that, we do not offer refunds, including partial or prorated refunds, for:
- subscription charges requested more than 48 hours after purchase;
- renewal charges for later billing periods;
- unused time, unused messages or lack of use;
- forgetting to cancel before a trial ended or before a renewal date;
- dissatisfaction with AI-generated results, which vary by the information you provide; or
- accounts suspended or terminated for breaking our Terms of Service.
AI Tools cost us money the moment you use them. Each message and each generated brand result uses paid computing from our AI providers, and that cost can't be recovered. You also get immediate access to digital content and generated materials that can't be "returned." The trial and refund window let you evaluate the tool fairly while keeping subscriptions sustainable.
2.5 Exceptions
Whatever the timing, we will refund you or correct the charge if:
- you were charged more than once for the same subscription period (duplicate charge);
- you were charged after you cancelled correctly through Lemon Squeezy;
- a technical problem on our side stopped you from accessing the AI Tool, and we couldn't fix it within a reasonable time after you reported it; or
- applicable law requires a refund.
3. Digital products (workbooks, guides and PDFs)
Digital products, such as the Brand in a Week workbook, are delivered instantly. Because they can't be returned, all sales are final once the download link has been delivered, except for duplicate purchases, a file that is corrupted or won't open and that we can't replace, or where the law requires a refund. Free guides involve no payment and so carry no refund.
4. Private client engagements and services
Private client and consulting work (for example, branding, AI strategy and business optimization) is covered by the written proposal or agreement for that engagement. Where an agreement's refund or cancellation terms differ from this policy, the agreement's terms apply.
5. Products sold on other platforms
- *GOOD BTCH merchandise is made and shipped by Printify. Returns, damaged items and misprints are handled under Printify's policies. Contact us if you need help.
- Books bought through Amazon or other retailers are subject to that retailer's return policy.
- The Lost Poet stays are booked through Airbnb and follow the cancellation policy shown on the listing and Airbnb's terms.
6. Customers in the UK, EU and other regions
If you live in the UK, the EU or another place with mandatory consumer protection laws, you may have rights that this policy can't limit. Under those laws, the right to cancel a contract for digital content or digital services within 14 days can end once you request immediate access and acknowledge that you lose that right. By starting your free trial or downloading your product immediately, you ask us to begin supplying it at once. Nothing in this policy limits any right that cannot be waived under the law that applies to you.
7. Chargebacks
Please contact us before disputing a charge with your bank. Most issues can be resolved quickly by email. Filing a chargeback for a charge that this policy covers may result in your access being suspended while the dispute is reviewed. Lemon Squeezy may also issue refunds on its own to prevent chargebacks.
8. Contact
April Kensington LLC hello@aprilkensington.com